At Sevabhavi, customer satisfaction is very important to us. We ensure that every order is carefully packed and delivered. However, if you receive a product that does not meet our quality standards, we offer return or replacement under the following situations:

• The product received is different from what was ordered
• The product is expired or close to expiry
  (Medicines with less than 3 months of remaining shelf life are treated as near-expiry)
• The product is damaged during transit
  (Customers are advised not to accept packages with broken or tampered seals)

Partial Order Returns

• If your order contains multiple items, you may request a return or replacement for specific products or quantities instead of returning the entire order.

Return / Cancellation Request Timeline

• Return or cancellation requests must be raised within 3 days from the date of delivery. 
• Requests received after this period may not be accepted, at the discretion of Sevabhavi.

Return & Replacement Procedure

• To initiate a return request, please contact us via email at
  contact@sevabhavi.in or sevabhavirasayanshala@gmail.com
• Customers are required to share clear images of the product(s) highlighting the issue for verification
• Once the claim is reviewed and approved by our customer care team, a replacement order will be processed
• Reverse pickup of the product(s) will be arranged
• Returned items must be sent back in their original packaging

Reverse Pickup & Shipping Charges

• If the return is due to an incorrect or damaged product, Sevabhavi will bear the reverse pickup cost (applicable for both prepaid and COD orders)
• If the customer chooses to cancel the order after placing it, shipping charges will be borne by the customer, regardless of the payment mode

Replacement Delivery Timeline

• Approved replacement orders are generally delivered within 4–5 working days after verification.

Refund Processing Timeline

• Refunds, wherever applicable, are processed within 30 to 45 days from approval.

Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, you may contact us at:

Sevabhavi Ayurvedic Rasayanshala
Post Box No. 8, Ladnun
District Nagaur, Rajasthan (India)
PIN: 341306

📞 Contact No: 63679-92543
📧 Email: contact@sevabhavi.in Or sevabhavirasayanshala@gmail.com

We will be happy to assist you and address your concerns.